When the iPhone 4 was released, I had to decide whether to remain with O2 or change carrier.
When I looked at all the different pricing options, Vodafone had, if marginally, the better deal that suited us as a business customer.
Unfortunately, where Vodafone were obviously keen to win our business, from the minute the agreements were signed, we began to experience the poor service Vodafone delivered!
The first notable ‘pass the buck’ excuse was that Apple had identified a fault in the iPhone 4 so to enable us to determine exactly why calls weren’t coming through to my phone; I had to pay for additional insurance before they would assist with the problem.
The second problem was the most memorable remark by one of their CS agents “I’ve heard this everyday sir – I know what I’m talking about when it comes to the iPhone 4 issues”
After Apple became more helpful and replaced the handset, we were able to show that the problem was in fact a network problem. It turned out there were 2 masts down in the G1 postcode area.
Since the handset replacements over a month ago, and mast repairs the signal issues with the NETWORK have been rectified – Until 10 September!
Sometimes I can be the most unpopular person and not receive Texts, Calls or Emails, but never for a 24 hour period. When testing it, I discovered I wasn’t able to send or receive any text messages, the 3G & 2 G were down so I was unable to send/receive any emails.
Nicola at Vodafone was truly irritating with her humming on the line, but at least she was being pro active.
She advised that she had never seen anything quite so scary – 5 masts in a 10 mile radius were ‘down’ but all had been reported and these should be up and running by 6pm on the 12th September.
We are now at the 13 September and still, Vodafone have not rectified the problems, actually, they have informed me that the fault is expected to last a further 10 days.
To be fair, the CS Representative today appreciated it was an unacceptable fault and credited the account for a months line rental, but being on a business account, is that enough compensation for clients not being able to get me as and when they want?
Vodafone, being an outside factor, has impacted on how I operate my business but a necessary evil as mobile technology is an essential requirement for what I do.
I’m afraid, that my confidence in Vodafone has been shattered, and unfortunately I will not be making any recommendations to anyone to use this company.
What have you got to say for yourself Vodafone? We’re waiting on your response.
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What is Skelpt Arse?
To use a splendid bit of sadly, now seldom-used Scottish vernacular, whose 'arse' definitely needs 'skelpt'?
Who or what has been letting you down, letting our magnificent country down or who generally needs brought into line. Politicians? Overly politically-correct-mandarins? Jobsworth civil-servants? Service industry specialists who've not been servicing? You tell us!
We've got a sliding scale of 'skelpitness' from a light smack or a pure, red, stinger? You decide!