Lettings Agents R US not…

Accusation

My issue is with Countrywide Lettings in Wellington Street in Glasgow.

They were absolutely SUPERB when it came to getting us into our house in Giffnock and that’s where the service ended. I have a naked light bulb hanging from my kitchen ceiling due to a leak caused by a shower blowing it’s top. Shower fixed, light still not.

Next the en-suite shower blew it’s top. Water blocked, shower still not fixed.

Toilet handle (flusher) in the en-suite bathroom broken off! (I mean seriously) not fixed.

Leaky tap in the kitchen (ruining the sink cupboards) not fixed.

Soooooooooooooooooooo…..

The light has been hanging for almost a year. Shower has been like that for almost two weeks, leaky tap at least a few months and toilet handle is a few weeks old too.

Emails, phone calls, physical visit to the Wellington Street office (when I still gave them the benefit of the doubt) all unresolved.

I have sent an email to one of their directors down south giving him until lunch time to get hold of me. I have sent an email to the Property Ombudsman (thanks @Lochrie for the heads-up)

If I do not get some kind of recourse in the next few days, I will have no other choice but to take matters into my own hands. I actually don’t give a sh*t what that entails anymore, that is how royally f*cked off I am.

Countrywide Management Department, make sure we NEVER f*cking run into each other.

I’m actually praying for it though…

Recommendation

I’m beyond being consoled. Fix it or f*ck off, simple.

Representation

What have you got to say for yourselves Cuntrywide?

Give em a slap
Light SlapMild SlapSlap them around a bitHard SlapYer Skelpt! (13 slaps, average: 4.85 out of 5)
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4 Comments

  • hahahahaha lovit!!! give them a good Skelptarse skelping for such sh*te service!!!!

    good luck!!!

  • This was sent in a few weeks ago so perhaps a balanced update is now due…

    I received a phone call from Stephen McKean (Countrywide) the very next day in response to my email to their corporate site, so kudos to him for getting back to me. He did put me onto one of the managers within the Countrywide Management Department in Glasgow, Elaine Crawford.

    Elaine was professional and very quick to resolve my issues.

    The kitchen light has been replaced (yay) the leaky tap is about to be fixed, the shower is about to be replaced and the toilet handle flusher thing is about to be fixed too.

    After this experience it’s apparent to me that the flaw lies in their front-line customer-facing staff who don’t seem to give much of a toss. When you deal with management, you get results. However, do you have to cause this type of a stink everytime you need something done? I don’t think that’s good enough.

    I don’t feel bad about this being published because they definitely have a problem in their customer service department, however I am happy to thank Stephen and Elaine for their help since.

    I’ve tried to be as fair as I can be.

    • Craig,

      Great news on your resolution and thanks for completing the story and sharing it here. We appreciate that you have affected this outcome yourself without our help.

      We’re delighted that Stephen and Elaine have delivered the goods for you. Your point about having to deal with management to get results does show that there is a need for Skelptarse type services to help underline and support anyone’s battle with customer service, because generally the UK isn’t that great at offering it willingly.

      Enjoy your new all performing house:)

  • I do love the way you have presented this particular issue plus it does give me personally a lot of fodder for consideration. Nonetheless, because of just what I have seen, I just trust as the opinions pack on that people today stay on issue and don’t start upon a tirade involving some other news du jour. Yet, thank you for this fantastic piece and although I do not necessarily agree with the idea in totality, I respect the point of view.

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