Poor Show by flybe

Accusation

Last November after a 6 hour wait at Glasgow Airport for a flight to Birmingham, the flight was cancelled. To be fair to flybe an aircraft had crashed on the runway at Birmingham.

We were offered a full refund to our card or alternative flights at a later date.

I went for the refund.

The refund came on my last credit card statement but was £10 short.

I sent an email to flybe to let them know there had been a mistake.

However, I then received an email from them saying they do not refund the card fee transaction as this is a cost incurred by them whether the plane takes off or not, and this is clearly in the T & C’s.

Recommendation

Pay the full refund to your CUSTOMER flybe.

Representation

I say – outrageous and would like to know if flybe fully understand the meaning of customer service?