Last November after a 6 hour wait at Glasgow Airport for a flight to Birmingham, the flight was cancelled. To be fair to flybe an aircraft had crashed on the runway at Birmingham.
We were offered a full refund to our card or alternative flights at a later date.
I went for the refund.
The refund came on my last credit card statement but was £10 short.
I sent an email to flybe to let them know there had been a mistake.
However, I then received an email from them saying they do not refund the card fee transaction as this is a cost incurred by them whether the plane takes off or not, and this is clearly in the T & C’s.
Pay the full refund to your CUSTOMER flybe.
I say – outrageous and would like to know if flybe fully understand the meaning of customer service?
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What is Skelpt Arse?
To use a splendid bit of sadly, now seldom-used Scottish vernacular, whose 'arse' definitely needs 'skelpt'?
Who or what has been letting you down, letting our magnificent country down or who generally needs brought into line. Politicians? Overly politically-correct-mandarins? Jobsworth civil-servants? Service industry specialists who've not been servicing? You tell us!
We've got a sliding scale of 'skelpitness' from a light smack or a pure, red, stinger? You decide!